Showing posts with label customer service manager. Show all posts
Showing posts with label customer service manager. Show all posts

Tuesday, February 1, 2011

Lowongan Kerja DHL Global Forwarding

DHL Global ForwardingDHL is the global market leader in international express, overland transport and air freight. It is also the world's number 1 in ocean freight and contract logistics. DHL offers a full range of customised solutions - from express document shipping to supply chain management, currently seeking highly motivated individuals to be position at our Office in Jakarta.

IT Executive (IT) (Jakarta)
Responsibilities:

* Assist senior IT Executive in developing, coding, compiling application and other related task
* Identify BUs needs and develop appropriate applications upon approval.
* Assist day-to-day end users supports
* Assist in deploying IT projects

Requirements:

* Male/Female, max. 28 years old
* Min. Education Background: S1 from any discipline
* Able to communicate in English (Oral & writing)
* Experience in Algorithm, OOP, Visual Programming (VB. ADO, Java), Web Programming (static web programming with XHTML, Client side programming with PHP & ASP Programming ASP.Net, maintaining and managing SQL server, system analyst & design, Ms. Access
* Server OS, client OS, Ms. Office product, networking
* Understand barcode system
* Self starter, proactive, analytical, structured, eager to learn new skills, logical, consistent, creative, constructive challenge
* Willing to travel occasionally
* Placement will be in Cengkareng, Jakarta

CS Manager (Jakarta)
Responsibilities:

* Purpose:
o To Manage, control and develop Customer Service Department to ensure optimum customer service & communications to free hands and nominated accounts in order to gain maximum customer retention


* Job Description :
o Ensure that complaints and enquiries from customer handled timely and properly
o Maintain communication with shipper & consignee for shipment schedule
o Work closely with others Dept to ensure implementation of agreed customers' arrangement, to find solutions and fulfill customer requirements.
o Working closely wit related team - internal and overseas colleague for problem solving and working on alternative solution in order to settle complaint / claim and fulfill customer requirement
o Proactively finds and tackles areas of improvement with other cross departmental and or functional.
o Keep abreast of all Government Regulation and maintain compliance, relevant market and industry situation and development
o Build and maintain good relationships with any necessary relevant institutions and or organizations that relevant to support the business
o Maintain contact with overseas offices to verify term of trade, nominated shipment, shipping/airline schedule & documents
o Ensure the achievement of customer service business targets and KPIs.
o Analyze costs and cost structure and implement improvement measurements and actions
o Conduct constant improvement and optimization of department resources
o Ensure adherence to department ISO standards in line with corporate instructions
o Monitoring performance from each team member and ensure that each team member doing their job properly and able to perform their task and achieve customer satisfaction
o Actively gather input from customer on their expectation and ensure that CS team able to fulfill their requirement
o Working closely wit related team - internal and overseas colleague for problem solving and working on alternative solution in order to settle complaint / claim and fulfill customer requirement
o Continuously evaluate working process and working on improvement to ensure CS team able to perform their task efficiently and effectively
o Delegate and supervise the following task :
o Implementation of SOP / any specific customer requirements and ensure that we fully comply and avoid any possible service failure.

Requirements:

* Male/Female
* Minimum Education Background : S1 from any discipline
* Computer Literate
* Good command in English
* Minimum 5 years experiences in same position in Freight Forwarding or Logistic Company
* Have good competencies in Business Acumen, Customer Orientation, Shaping Direction, Commitment to Excel, Building and Leading Teams, Building and Managing Partnerships, Cross Border Thinking, Constructive Challenge.
* Could motivate and cooperate with all people from any level and organization.
* Giving direction, convincing leadership skills and time management skills.
* Excellent interpersonal and communication skills with a strong customer focus.

Please respond by sending your comprehensive resume and recent photograph with the position code as the email subject, not later than 5 days after this advertisement to:

Email: recruitment.dgfid@dhl.com

Only short listed candidates will be notified

Thursday, January 20, 2011

Lowongan Kerja Repex Wahana

Repex WahanaRPX Holding delivers services of air transportation, customs clearance, freight forwarding,warehousing, domestic and international delivering goods. The company runs an extensive network coverage area in 126 cities/districts and employs more than 1600 dedicated, skilled and professional individuals. Supported by our fleets ranging from motorcycles, trucks, along with very own Boeing 737-200 aircrafts, we truly are total logistics solutions for our customers.

In line with our company's growth, we need you to join our team as

Customer Service Manager (Jakarta Raya)
Responsibilities:

To plan, direct and control managerial and support personnel in performing customer service & Air Cargo as our clearance service to customers, to ensure timely and cost effective accomplishment of service commitment and revenue goals

Requirements:

* Candidate must possess at least a Bachelor's Degree, any field.
* Required language(s): English, Bahasa Indonesia
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably Managers specializing in Customer Service or equivalent.
* Strong command of English (both written and verbal)
* Experience in handling Customer Service and Operational activities in courier express company.
* Knowledge of forwarding and distribution industry.
* Strong planning, organizing, negotiation and presentation skills
* Good interpersonal and communication skills
* 2 Full-Time positions available.

Training Specialist (Jakarta Raya)
Responsibilities:

* Plan, execute, evaluate, analyze, and update training development programs to ensure and improve employees’ competencies and performance.

Requirements:

* Hold Bachelor's degree in Education or in related fields
* Computer literate and English Fluency
* Having capability to teach and a wealth desire to share knowledge to others
* Good presentation skill with strong communication and interpersonal skills
* Good analytical and observational skill
* Willing to travel
* Patience
* Fast learner
* Fresh Graduate are very welcome to apply

If you consider yourself as a strong and convincing personality with total dedication to quality and customer satisfaction, we encourage you to apply for the above position. Please put the positions' code in the subject of your email and kindly send your comprehensive application letter and/or resume to: recruitme@rpxholding.com or aprabowo@rpxholding.com

For more details of company profile and other available positions please visit: www.rpxholding.com

Monday, February 8, 2010

Lowongan Kerja Pakuwon Group

Pakuwon GroupPakuwon Jati is the pioneer of the Superblock; an integration of retail, office, condominium and hotel in a single large scale development. The Company is also the leading residential Township developer in East Surabaya . Through its unique Superblock and Township developments, the Company is able to generate strong synergies to boost margins and achieve operational scale and efficiencies.

Underpinned by its diversified asset portfolio, the Company successfully achieves balanced business growth and mitigates the adverse impact of the cyclical nature of the Indonesian property market on profitability and cash flows.

Pakuwon Group is looking for great people to join our dynamic Group at Gandaria City. If you think you have what it takes to rise the top of your profession, send us your resume detailing your career to date, your aspirations and why you think you’re the right candidate for the job.

GENERAL MANAGER ASSETS
  • University degree in property management or relevant studies
  • Has exposed and solid technical training in retail/mall/property management
  • Strong analytical skills, profit & loss and revenue generation. Good leadership skills and team player
  • Five years experience as Senior Operation Manager and GM Retail in reputable mall/property
GENERAL MANAGER OPERATIONS
  • University degree in project management and general management
  • Competent in operation, engineering, safety and security and overall management
  • Strong leadership skills, able to analyze profit and loss, cost and expenses awareness, profit orientation
  • Minimum 10 years of experiences in Senior Manager positions in superblock mall, Condo and Office Tower and managing more than 500 people
ADVERTISING AND PROMOTIONS MANAGER
  • University degree
  • Computer literate, design graphic with international standard and overseas exposure training
  • Able to relate to all levels of employees, with a good command of written and spoken English, computer literate
  • Minimum 5 years experiences and taken managerial role in advertising and promotion in multinational company
HOUSEKEEPING MANAGER
  • Diploma degree from Hotel School and General Management
  • Competent in some chemical usage for floor/marbel, carpet, wood etc
  • Good leadership skills, good English communication ( speaking, reading, writing and listening), computer literate
  • Minimum 7 year experiences as HK Manager in Hotels/ Mall with high standard of services
TENANCY FIT OUT SUPERVISOR / COORDINATOR
  • University graduates in architect and exposure in projects
  • Has created and developed multi design/drawing of project with AUTO CAD program
  • Pleasant and friendly disposition, organized, efficient and able to work independently and able to work under pressure
  • One or two years experience as Tenancy Fit Out personnel
SENIOR LEGAL OFFICER
  • University degree in law from reputable university
  • Competent in legal contract agreement following standardized format.
  • Able to make a contract agreement following standardized format and good knowledge of legal aspect for corporation
  • Minimum 3 years of experiences as legal staff in international coporation or public company
TECHNICAL ADMINISTRATION OFFICER
  • Diploma certificate in Electrical/Mechanical Engineering
  • Competent in technical operation and master in spare parts required for building maintenance
  • Competent in Microsoft office, and conversant in English ( speaking, writing, listening, reading)
  • Minimum 5 years experiences as Supervisor in Engineering Department
HOUSEKEEPING AND PEST CONTROL OFFICER
  • Diploma in Hotel Schools
  • Competent in handling HK operation with high standard quality of service and capable of using chemical
  • Good English Communication, Good leadership skills and computer literate
  • Minimum 5 years experience as HK Attendant in 5 star hotels
PUBLIC RELATION / MARCOM EXECUTIVE
  • Diploma 3 degrees in Public Relation or relevant studies
  • Trained in public relation, customer service and service excellent including the use of computers
  • Pleasant and friendly disposition, organized, efficient and able to work independently
  • Minimum two years experience as Public Relation staff in property management and hotels
ADVERTISING AND PROMOTIONS EXECUTIVES
  • University degree
  • Computer literate, design graphic with international standard and overseas exposure training
  • Able to relate to all levels of employees, with a good command of written and spoken English, computer literate
  • Minimum 5 years experiences and taken supervisor role in advertising and promotion in multinational company
CUSTOMER SERVICE MANAGER
  • High school certificate or Diploma 3 degrees
  • Trained in service excellent, personal presentation, complaint handling, customer focused
  • Pleasant and friendly disposition, organized, efficient and able to work independently
  • One or two years experience as Customer Service in medium size company
CUSTOMER SERVICE EXECUTIVES
  • High school certificate or Diploma 3 degrees
  • Trained in service excellent, personal presentation, complaint handling, customer focused
  • Pleasant and friendly disposition, organized, efficient and able to work independently
  • One or two years experience as Customer Service in medium size company
MECHANICAL & ELECTRICAL AND CIVIL ENGINEERING SUPERVISOR
  • High school certificate in Electrical (STM/SMK) or diploma degree in Electrical / Civil / Mechanical
  • Competent in handling electrical matter in high risk building or superblock mall or construction
  • Certify in some mechanical engineering matters
  • Good leadership skills and conversant in English, capable in Microsoft office or relevant certification ( PABX ) etc
  • Work independent with high standard with no fully supervision
  • Good leadership skills and capable in supervising workforces
  • Minimum 5 year experiences as Engineering staff in charge as electrician in large scale of operation or in project on mall/hotel as Civil staff or as Mechanical staff in large scale of operation-Mall or 5 star hotels
SAFETY AND SECURITY SUPERVISOR
  • Diploma degree from relevant university
  • Competent in dealing with diverse work of people, security guard, police and related parties
  • Certify in Health & Safety regulation, Security . Good leadership skills, good English communication skills and computer literate
  • Minimum 7 year experiences as Security and Safety Supervisor from reputable mall or 5 star hotels
MECHANICAL AND ELECTRICAL OR CIVIL ENGINEERS
  • High school certificate or diploma degree in Electrical engineering
  • Certify in Genset operation from Manpower Department or it affiliates
  • Certify in chiller operation from Manpower Department or licenses
  • Competent in operating Genset / chiller for large scale of building or mall
  • Minimum 5 year experiences in operating Genset in large scale of mall or building
ELECTRICAL, MECHANICAL, AIRCONDITIONING TECHNICIANS
  • High school certificate or diploma degree in Electrical engineering
  • Certify in Genset operation from Manpower Department or it affiliates
  • Certify in chiller operation from Manpower Department or licences
  • Competent in operating Genset / chiller for large scale of building or mall
  • Minimum 5 year experiences in operating Genset in large scale of mall or building
Contact our Head of Human Resources by sending your resume with recent photograph to : hr@pakuwon.com or posting to :

Gandaria City Marketing Office
Jl KH. M Syafi’i Hadzami No. 8
Gandaria, Kebayoran Lama
Jakarta Selatan 12240